Frequently Asked Questions (FAQs)
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a fast and secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.
How can I get a discount on my order?
Sign up for our newsletter to receive a welcome offer and be the first to know about exclusive sales, new arrivals, and special promotions. We also occasionally run site-wide sales and seasonal promotions.
Shipping & Delivery
What are your shipping options and costs?
We offer a range of shipping options at checkout. Standard shipping is a flat rate, while expedited shipping options are available for an additional cost. You will see the full shipping cost and estimated delivery dates before you complete your purchase.
How long will it take to receive my order?
Order processing typically takes 1-2 business days. Delivery times vary based on your location and the shipping method selected. You will receive a shipping confirmation email with a tracking number once your order is on its way.
Do you ship internationally?
Not at this time. We currently only ship within the United States.
My order hasn’t arrived yet. What should I do?
Please use the tracking number provided in your shipping confirmation email to check the status of your delivery. If the tracking information seems incorrect or hasn’t updated, please visit our Returns & Exchanges portal for further assistance.
Returns, Exchanges & Refunds
What is your return policy?
We accept returns and exchanges for most items within 30 days of delivery. Items must be in new, unworn condition with all original tags attached. Final sale items, including clearance and holiday merchandise, are not eligible for return or exchange. Please see our full Returns & Exchanges policy for complete details.
How do I start a return or exchange?
To initiate a return or exchange, please visit our online Returns & Exchanges portal at thewranglerpost.com. You will need your order number and email address to generate a prepaid return label and instructions.
How long does it take to process a refund?
Once we receive your returned item, it takes 3-5 business days to inspect and process the return. After processing, please allow additional time for your bank or credit card company to post the refund to your account.
Is return shipping free?
A flat-rate shipping and processing fee is deducted from refunds for returns that are not due to our error. This covers the cost of the prepaid return label.
Product & Sizing
How can I find the right size?
Each product page has a detailed size chart with specific measurements. We recommend comparing your measurements to the chart for the best fit, as sizing can vary between brands and styles.
What if an item is out of stock?
We do our best to keep our inventory updated. If an item is out of stock, you can often sign up to be notified via email when it is back in stock.
Account & Technical
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and view your order history.
I forgot my password. How can I reset it?
On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and we will send you a link to reset your password.
The website isn’t working correctly. What should I do?
Try refreshing the page, clearing your browser’s cache and cookies, or using a different web browser. If the problem persists, please describe the issue through our Returns & Exchanges portal.
Still need help?
For any other questions not covered here, our detailed help resources and support system can be accessed through our online portal at thewranglerpost.com.